Open anytime and offering consultations on all kinds of medical care

Q　What are your business hours?

A　We regularly open from Monday to Sunday, 9:00-21:00 (Reception counter closes at 20:30). We will give you notice on NEWS page when business hours change.

Q　How many languages do you support?

A　English and Chinese are always available. If you require other languages, please contact us in advance so that we can dispatch our staff.

Q　What kind of payments do you accept?

A　We accept cash, credit card, E-money, QR code payments.

Q　Do I need to make an appointment to see a doctor?

A　We accept patients without appointments. However the patient with appointment will be prioritized.

Q　What is the process of online consultation?

A　Please check the Online Consultation page.

Q　Can you issue a medical certificate and how long is the processing time?

A　We can issue a medical certificate in most cases. (Contact us for more details) If you have a test result from other hospital and need a medical certificate,please bring the result with you. If you have a specific form of medical certificate, please send it to us via email before making an appointment with us. The estimated processing time is 1 week. We can issue a medical certificate for COVID-19 antigen test and PCR test as soon as we receive the test result.

Q　What kind of tests do you provide?

A　Please check this page for more details.

Q　How long does it take to get a test result?

A　It takes about a week for blood test, and about 30min for rapid tests (such as flu and norovirus)

Q　Can I get a health checkup at TSIC？

A　We provide health checkup services. However, we do not have X-ray machine. Please contact us for more details.

Q　Can I see an ENT doctor?

A　General practitioner examine you first. We will refer you to a specialist when specific treatment tools are required.

Q　Can you deal with wound treatment?

A　We can provide wound treatment, however, we cannot provide wound suture.

Q　I am not sure which specialist I should visit. Is it okay to visit TSIC?

A　We are primary care clinic. Feel free to visit us if you have any concerns or questions regarding your health.

Q　I want to see a specialist.

A　We do not have specialists at TSIC. We will refer you to a specialist when it is needed. If you have a specific specialist you want to see, please let us know.

Q　Can I get a prescription without seeing a doctor?

A　No, you cannot. You need to consult a doctor to get a prescription.